webwilly

Marketing Services in Quebec

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Email Marketing Campaign - Image 2
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Email Marketing Campaign

$279.99 – $2,099.93

  • Email marketing campaign design
  • Email marketing campaign sending
  • Campaign tracking and reporting included
  • Provide objectives for the email campaign
  • Review the email design with design revisions
  • Download a word document containing an email content template
  • Requires an active matching language Email Marketing Platform membership

Stock Images Budget

High-end stock images cost approximately 20$ +taxes per image. Regular stock images cost approximately 10$ +taxes per image. Submit your preferences in design details. Minimum 25$ budget. Leave this field blank if you upload your own images. If you don’t provide images and don’t provide a budget, we will use free, less appealing, stock images. Credit may be given to the photographer.

This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.
This product can only be purchased by members.

SKU: EMA-CA000 Categories: ,

Service Description

Objectives

objectives

Include your objectives for this specific design.

Duration

duration

Up to 10 business days for the first design.

Hosting

Hosting

A hosting and email membership is required.

License

support

Only upload intellectual property you own.

Design

design

Design style, fonts and colors that fit your brand.

Bilingual

bilingual

Service offered in English and French.

Payment

payment

We accept all major credit cards via stripe.

Support

support

Feel free to contact us with any of your questions.

Email Campaign for Marketing

webwilly offers email marketing campaign design services to businesses in Quebec who own a webwilly website and need a new email marketing campaign. Email marketing campaigns are purchased by webwilly clients to send one HTML email marketing campaign designed by webwilly to their contacts. This service requires an active webwilly website, an active website hosting membership, and an active email marketing platform membership for at least 2 consecutive periods. The client’s new email marketing campaign will be designed and sent out to the client’s chosen list of contacts.

Email Marketing Campaign Services

Email marketing campaigns can be used to promote one of the client’s website pages or blog posts. These website pages and blog posts are sold separately but part of their content can be used in the email design. The client can also choose to communicate information about their business operations such as holidays or new employees. webwilly can design the email marketing campaign to include the client’s logo, images, and the brand colors.

email campaign service

Email Marketing Campaign Objectives

Most email marketing campaigns will direct contacts to click through to visit the client’s website. Where they go on the client’s website depends on the objectives of the campaign. This service is best combined with a website page or blog post design. Both the page or blog post and the email campaign share the same objectives. The email campaign helps promote the page or blog post, which is about the client’s product, service, event, etc.

email campaign objectives

Email Campaign Design Revisions

Email marketing campaign design revisions allow the client to review the email design and provide feedback and direction for the design. If the client wants a basic design and does not want to spend time reviewing the design, they should choose the final design option. If the client wants to review the design and direct the design towards their preferences, they should select 1 or 2 design revisions. For clients who want a better-looking design, more revisions is equal to more design hours. Design revisions are expected to be constructive and detailed.

Design Revisions

Final Design

  • Design Hours
    Up to 2 hours

Design +1 Revision

  • Design Hours
    Up to 2hrs +2hrs

Design +2 Revisions

  • Design Hours
    Up to 2hrs +2hrs +2hrs

Email Campaign Design Language

webwilly provides email marketing campaign design services in English, in French, bilingual or 1 English and 1 French. This service offering is specifically built for businesses in Quebec who need to send email marketing campaigns. The client’s purchased service language needs to reflect the structure of the client’s email contact lists. If the client’s lists are segmented by language, select the “1 English and 1 French” option and webwilly will design one email for each language. If the client’s email lists are not segmented by language but include contacts who speak both languages, select “Bilingual” and webwilly will design one email with both languages. The bilingual option technically fits less content.

Language

English

  • Design Hours
    1x design hours
  • Content Hours
    1x content hours

French

  • Design Hours
    1x design hours
  • Content Hours
    1x content hours

Bilingual

  • Design Hours
    1.5x design hours
  • Content Hours
    1.5x content hours

1 English and
1 French

  • Design Hours
    1.75x design hours
  • Content Hours
    1.75x content hours

Email Campaign Design Content

If the client wants webwilly to use the content the client provides, the client must provide the content ready to be published and select the “Copy & Paste” option. webwilly will copy and paste the content provided by the client in the design details, as-is. If the client wants webwilly to correct the content provided by the client, the client must provide the content in the selected language(s) and select the “Correction” option. If the client wants webwilly to translate the content provided by the client, the client must provide the content in either English or French and select the “Translate” option. If the client wants webwilly to write the email content, the client must provide direction for the content and select the “Creation” option.

Content

Copy & Paste

  • Content Hours
    No hours included
  • Content Work
    None

Correction

  • Content Hours
    Up to 1 hour
  • Content Work
    Correcting

Translation

  • Content Hours
    Up to 2 hours
  • Content Work
    Translating & correcting

Creation

  • Content Hours
    Up to 3 hours
  • Content Work
    Creating, translating, & correcting

Email Marketing Campaign Sending

The client should indicate in the design details which contact list should be targeted. The client must purchase this service in advance so the email marketing campaign can be completed before the client’s ideal scheduled sending date. webwilly will send the final email marketing campaign design, after the client’s approval, to the client’s selected list of contacts. For clients with the automated marketing membership, indicate in the design details if this campaign should be automated instead of sent.

email campaign sending

Email Marketing Campaign Tracking and Reporting

Every email sent out to a contact is tracked to record if the contact opened or clicked on the email. After the campaign is sent webwilly will review and report back to the client the email campaign statistics. These statistics will keep the client informed on the progress of the email campaign. Comparing multiple campaigns, their content, and their statistics will help the client understand what content works best with their contacts.

email campaign reporting

Details

Email Marketing Campaign

  • This service requires an active webwilly website hosting membership.
  • This service requires an active webwilly email marketing account setup & management membership for 2 consecutive periods.
  • This service requires an active webwilly website, not in development.
  • The client must pay their email marketing account management membership, sold separately, to maintain access to their email marketing campaigns.
  • The client must have the consent of every contact.

Email Marketing Campaign Service

  • This service includes the design and sending of one email marketing campaign.
  • This service is meant to be purchased again for every individual email marketing campaign.
  • This service uses a third-party email marketing design software, similar to a template design, selected by webwilly.
  • This service is limited by the design features of this third-party software to design the email marketing campaign.
  • The client expects webwilly only to send the email marketing campaign to contacts following the client’s approval.
  • This service does not include changes to the client’s webwilly email marketing platform, contacts, or lists.

Design Details

  • The client can specify which of their existing contact list must receive this email campaign.
  • The client can specify in the design details if this campaign is part of an automated email marketing campaign.
  • Automated email marketing requires the “Email Marketing + Automated Email Marketing” service level for the email marketing account management membership.
  • Automated email marketing campaigns may require a series of email marketing campaigns to go out in succession, each campaign is sold separately.

Design Request Complexity – No Functionalities

  • The client cannot request any functionalities be included in the design.
  • The design cannot perform logical tasks.
  • The design cannot process sales transactions.
  • The design cannot compute or calculate anything.
  • The design cannot be interacted with by email contacts.
  • The design is static and cannot be personalized for individual contacts or categories of visitors.
  • The design cannot interpret anything.
  • The design cannot automate anything.

Language Options

  • The client should purchase the English language option if their contact list is only English.
  • The client should purchase the French language option if their contact list is only French.
  • The client should purchase the 1 English & 1 French language option if their contact lists are segmented by language.
  • With the 1 English & 1 French language option and segmented lists by language, each contact list gets the email only in their preferred language.
  • The client should purchase the bilingual language option if their contact lists are not segmented by language.
  • With the bilingual language option, contact lists get one email with both languages.
  • With the bilingual language option, less content can fit in one email.

Email Marketing Campaign Tracking and Reporting

  • The email marketing platform will track statistics for every email marketing campaign sent.
  • This service is limited to the reporting provided by the third-party email marketing platform.
  • This service does not include custom tracking features.
  • This service is limited to a basic summary of the campaign performance.
  • These statistics are limited to the amount of people which were sent the email, opened the email, and clicked on the email.
  • These statistics are often sufficient for small and medium sized businesses but lack a level of customizability required for larger businesses.
  • The client can investigate further by accessing the email marketing platform and viewing individual contact profiles and campaign reports.

Expectations

Digital Design Service

  • This service is for small and medium sized businesses.
  • This service separates the costs of design and content to allow greater flexibility for the client.
  • This service is made to allow clients to come prepared with their own content and save money.
  • The client understands the scope of this service is limited and this service can be purchased again to improve upon the previous design.

Design Revisions

  • No Design Revisions are included in the Final Design option.
  • The client can use a Design Revision to request design changes.
  • webwilly can change images that the client does not like.
  • webwilly can modify the disposition of design elements.
  • webwilly can modify the disposition, color, and size of elements in the design.
  • webwilly can modify the font-size, color, or font family of titles and paragraphs.

Language

  • For the English option, webwilly will design one English design.
  • For the French option, webwilly will design one French design.
  • For the 1 English & 1 French option, webwilly will design one in English and one in French.

Content – Main Expectations

  • The client must include all the content that they want on their design in the design details, at the point of purchase.
  • The client must completely review and approve all the content.

Content – Word Count Limits

  • 250-word count limit for Facebook Advertising Campaigns.
  • 1000-word count limit for Website Page Design, Blog Post Design, Website Form Design, and Email Marketing Campaign.
  • 2000-word count limit for Website Theme and Home Page Design.

Content – Copy & Paste Option

  • webwilly must copy and paste, up to the word count limit, the content, in the purchased language(s).
  • The client must provide the content in all the purchased language(s), fully corrected, and ready for publication.
  • The client must include all the styling, paragraphs, and titles.

Content – Corrections

  • webwilly must spend up to the allocated time, correcting up to the word count limit, in the purchased language(s).
  • The client must provide all the content in all the purchased language(s).

Content – Translations

  • webwilly must spend up to the allocated time, translating and correcting up to the word count limit, the content provided by the client.
  • The client must provide all the content in either English or French.
  • webwilly will use Google translate to facilitate the translation of the content.

Content – Creation

  • webwilly must spend up to the allocated time creating, translating, and correcting, up to the word count limit, in the purchased language(s).
  • The client must provide some context, direction, and industry knowledge.
  • The client must provide useful information about the client’s business and the client’s products, or services presented.
  • The client understands that content hours are not included in Design Revisions.
  • The client must provide content and materials in the design details, not during Design Revisions.
  • webwilly will use Google translate to facilitate the translation of the content.

Materials and Stock Images

  • webwilly will spend design time searching for materials and stock images.
  • webwilly will attempt to use the budget wisely considering the space available.
  • webwilly will attempt to spend the budget on materials and images that fit with the brand and objectives.
  • The client understands that more budget is required for bigger designs.
  • The client understands that more budget is required for better looking materials and images.
  • The client understands that more budget is required for some design strategies.
  • The client can detail their preferences for materials and stock images, in the design details.

Final Design

  • The client expects to approve the Final Design before publication.

End of Contract

  • The client expects to receive the confirmation of the publication by email.

Conditions

Digital Design Service

  • The client does not expect a high-end design.
  • The client does not expect to have a unique design.
  • The client must prepare the content and design details in an organized manner.
  • The client must provide the content in a Word document.
  • The client must provide the images in .png, .jpg, or .jpeg format separate from the word document.
  • The client must also include the images inside the Word document in their appropriate position related to the content if necessary.
  • The client must provide high resolution images.
  • The client must provide webwilly with their specific requests, if they have any, in the design details, at the point of purchase.
  • webwilly must review and interpret the design details.
  • webwilly must use the content and images provided by the client.
  • webwilly must interpret the client’s design details.
  • webwilly must work towards the objectives and instructions interpreted.
  • webwilly must prioritize working on the design elements that can be completed within the allocated time.
  • webwilly must prioritize finalizing a design in the allocated time to provide a usable product.

Design Details

  • The design details help webwilly understand the client’s objectives and preferences for this service.
  • The design details cannot include the request to design other services, custom design elements, logos, etc.
  • webwilly is not expected to complete everything requested by the client in the design details.
  • The design details cannot be included in the official scope of the contract.
  • webwilly is not expected to continue working on the design past the allocated time to complete design details requested by the client.

Design Revisions

  • The Final Design option does not include any Design Revisions.
  • webwilly must request the client to revise the design by email.
  • The client must submit their Design Revision in a Word document using the website page link provided by webwilly in the Design Revision request email.
  • If the client did not receive this website page link to submit their Design Revision, the client must contact webwilly and request it.
  • The client must provide detailed requests for design modifications in order of importance in a Word document.
  • The client must identify the design element that should be modified and detail how it should be modified.
  • The client must use support materials such as screenshots if necessary.
  • webwilly must interpret and work towards the design revision details in up to the allocated time.
  • webwilly is not expected to complete everything included in the design revision details.
  • Design Revisions do not include content modification, correction, translation, or creation.
  • The client cannot add content during the Design Revisions.

Content – Main Limitations

  • The client must only upload content they have the right to use and publish.
  • The content must be uploaded in a word document.
  • The client must take full responsibility for all the content on the design.
  • The client is expected to submit all the necessary content with the initial purchase.

Content – Word Count Limits

  • 250-word count limit for Facebook Advertising Campaigns.
  • 1000-word count limit for Website Page Design, Blog Post Design, Website Form Design, and Email Marketing Campaign.
  • 2000-word count limit for Website Theme and Home Page Design.

Content – Copy & Paste Option

  • For the Copy & Paste option, webwilly is expected to use the content as it is.
  • webwilly is not expected to correct, translate, create, or modify any part of the content.
  • The content must be fully corrected and ready for publication.
  • The content must include every title, sub-title, list, paragraph, comma, period, capitalization, etc.
  • The content must be free from typos, or they will appear on the design.
  • The content must be submitted with the initial purchase.

Content – Correction Option

  • The content must be less than word count limit. Only the word count limit will be corrected.
  • The content must include titles, paragraphs, commas, periods, capitalization, etc.
  • The content must be submitted with the initial purchase.
  • The content will not be modified, only corrected.
  • No content creation or translation is included with this option.

Content – Translation Option

  • The content must be less than word count limit. Only the word count limit will be translated and corrected.
  • The content must include titles, paragraphs, commas, periods, capitalization, etc.
  • The content must be submitted with the initial purchase.
  • The content will not be modified, only translate, and corrected.
  • No content creation or modification is included with this option.

Content – Creation Option

  • The client must accept the content created by webwilly and apply the changes they want made to this content.
  • The content created will benefit greatly from expert industry specifications included in the design details.
  • The content created will be less than the word count limit.
  • The content created will include titles, paragraphs, commas, periods, capitalization, etc.
  • The content created can include the content uploaded and requested by the client.
  • The content creation is limited to non-expert level content.
  • The content creation is limited to more general descriptions.
  • The content creation is limited to non-innovative content.
  • The content creation cannot be used to create legal, political, or research content.
  • webwilly holds the right to refuse to write content about any requested topic.
  • The content creation does not include expert research, analysis, or peer reviews.
  • The content created will need to be reviewed, improved, and approved by the client before publication.
  • webwilly may use artificial intelligence to create, in part or in whole, the content to be used.

Materials and Stock Images

  • If this service includes a materials budget, it is limited and not sufficient for high-end materials and stock images.
  • If this service does not include a materials budget, no budget for materials or stock images is included.
  • For high-end materials and stock images include a budget.
  • The quality of materials and stock images plays a big role in the design.
  • The client can provide properly licensed stock images.
  • The client can provide properly licensed pictures they took or own.
  • The client can provide properly licensed materials.
  • The client must not expect to be refunded for materials or images they do not like.
  • The client must provide high-resolution materials and images.
  • We suggest websites like iStock, Shutterstock, Photodune, Adobe Stock, and others to purchase stock images.
  • The client must take full responsibility for all the materials and images they provide.

Final Design

  • The client must confirm the reception and approval of the Final Design using the website page link provided by webwilly in the Final Design email.
  • If the client did not receive this website page link to approve their Final Design, the client must contact webwilly and request it.
  • The client must provide this Final Design approval before webwilly can publish the Final Design.

End of the Contract

  • The contract is ended when webwilly publishes the Final Design.
  • webwilly will confirm the publication of the Final Design by email.
  • The contract is ended if the client does not approve the Final Design in time.

Schedule

Start of the Contract

  • The work can begin if the client has a website hosting membership, an email marketing account management membership for 2 consecutive periods, and an active website with webwilly.
  • The work can begin when webwilly has the required content, materials, instructions, budget, and images. webwilly performs work in a timely manner when possible.

Content Period – Up to 10 Business Days

  • If the client purchased content work like correcting, translating, and creating content, webwilly will be given up to 10 business days to perform this work and send it to the client for revision.

Content Revision- Up to 10 Business Days

  • The client will be given up to 10 business days following the reception of the content to revise it, correct it, and send it back approved for publication.

First Design – Up to 10 Business Days

  • If the client did not purchase any design revisions, this is the client’s first and Final Design.
  • If the client did not purchase any content services, webwilly will be given up to 10 business days following the start of the contract to send the first design.
  • If the client did purchase content services, webwilly will be given up to 10 business days following the reception of the content revision to send the first design.

First Design Revision – Up to 10 Business Days

  • The client will be given up to 10 business days following the reception of the first design to revise the first design and send it back to webwilly.

Second Design – Up to 10 Business Days

  • webwilly will be given 10 business days following webwilly’s reception of the client’s first design revision to send the client the second design.
  • If the client purchased 1 design revision, this is the client’s Final Design.

Second Design Revision – Up to 10 Business Days

  • The client will be given up to 10 business days following the reception of the second design to revise the second design and send it back to webwilly.

Third Design – Up to 10 Business Days

  • webwilly will be given up to 10 business days following webwilly’s reception of the client’s second design revision to send the client the third design.
  • If the client purchased 2 design revisions, this is the client’s Final Design.

Final Design Approval – Up to 5 business days

  • The client will be given up to 5 business days to approve the Final Design.

Campaign Sending or Scheduled Sending – Up to 5 business days

  • webwilly will be given up to 5 business days following the reception of the Final Design approval to send or schedule the sending of the campaign.

Campaign Reporting – Up to 15 business days

  • webwilly will be given up to 15 business days after the sending date to send the campaign report to the client.

Terms

  • Service agreement between webwilly and the client in Quebec.

Interpretation

  • In the contract, unless the context otherwise requires
  • “webwilly”, “we”, or “us” is the service provider or contractor.
  • “the client”, “you”, or “your” is the entity, business or person purchasing the service.
  • “parties” or “both parties” is the client and webwilly.
  • “contract” or “this service” is the service agreement combined with the options purchased.
  • “product options”, “service options” or “design options” are the options selected by the client at the point of purchase.
  • “design details” are the instructions and materials included by the client at the point of purchase.
  • “materials” are the templates, stock images, icons, etc. used in the client’s design.
  • “stock images” are the images sold with a license for use in client work to be published.
  • “content” is the text, paragraphs, titles, lists, etc. used in the client’s design.
  • “system” is the webwilly website used by the client to purchase products and services.
  • “design” or “client’s design” is the work done for the client by webwilly.
  • “final design” is the last design sent to the client once all the work hours are spent by webwilly.
  • “work hours” are the hours included in the service agreement. These hours can be design hours, admin hours, content hours or others.
  • “design hours” are the hours included in the service agreement which are used to modify or create the visual aspect of the good or service purchased.
  • “admin hours” are the hours included in the service agreement which are used to setup, modify, and manage different settings and accounts.
  • “content hours” are the hours included in the service agreement which are potentially used to correct, translate, or write content depending on the selected options.
  • “SEO hours” are the hours included in the service agreement which are potentially used to modify the client’s website for the Google search engine depending on the selected options.
  • “memberships” are the services sold by webwilly that require the client to pay a recurring subscription to access the service and other related services.

Service Agreement Documents

  • This service agreement should be interpreted with the following documents:
  • The purchase receipt including the service options purchased by the client.
  • webwilly’s website privacy policy, found in webwilly’s website footer.
  • webwilly’s website Terms of Use, found in webwilly’s website footer.
  • The description of the purchased product or service, found in the “Description” tab of every product or service page.
  • The short description of the purchased product or service, found beside the main image of every product or service page.
  • When available, the details of the purchased digital service, found on the service page in the “Details” tab.
  • The expectations of the purchased product or service, found in the “Expectations” tab of every product or service page.
  • The conditions of the purchased product or service, found in the “Conditions” tab of every product or service page.
  • The schedule of the purchased product or service, found in the “Schedule” tab of every product or service page.
  • This document, webwilly’s Terms, found in the “Terms” tab on every product and service page.

General Service Conditions

  • webwilly only provides services to businesses located in Quebec, Canada.
  • webwilly’s services are designed for small and medium sized businesses.
  • webwilly’s services are not designed for large corporations, complex requirements, and very high-end businesses.
  • webwilly does not provide services to businesses within industries targeting kids or related to adult content, gambling, tobacco, weapons, firearms, and drugs.
  • The client has the right to enter in contract on behalf of the entity or business they represent.
  • Products and services purchased after 5pm are considered to have been purchased on the next business day.
  • webwilly’s marketing services may include a small webwilly branded footer at the bottom, including but not limited to, the client website and email marketing campaigns.
  • webwilly’s marketing services are sold as individually structured services to minimize scope creep and expectations.
  • Memberships are required to gain and maintain access to other digital products and services.
  • The client is aware of the requirements for memberships, understands their nature and accepts that these requirements cannot be interpreted as a lack of usability, of unreasonable life-expectancy, or as containing hidden defects.
  • The termination of such memberships will affect the services to which they give access and, in all cases, render these related services inaccessible, unavailable, or useless.
  • Example: The Website Hosting service contract is terminated for any reason, as a result, the client’s website pages, website theme & home page design and other website related services are no longer available online.
  • The client must consider the cost of these services combined before purchasing.
  • Service combinations to consider include, but are not limited to:
  • Website Hosting is required for all digital services, including but not limited to Website Backup & Restore, Website Reporting, Website Theme & Home Page Design, Website Pages (including on-page SEO options), Website Blog Posts (including on-page SEO options), Website Form, Website Security, Website SSL Certificate, and all other website design services.
  • Email Marketing Platform management and individual Email Marketing Campaigns are sold separately. Email Marketing Campaigns require the Email Marketing Platform membership. Both require an active Website Hosting membership and website.
  • Facebook Ads Manager and individual Facebook Advertising Campaigns are sold separately. Facebook Advertising Campaigns require the Facebook Ads Manager membership. Advertising campaigns each have their own advertising budgets. Both services also require an active Website Hosting membership and website.
  • SEO Account Management and Website SEO service hours are sold separately. SEO Website services require the SEO Account Management membership. Both services do not include the on-page SEO sold separately within individual Website Page and Website Blog Post design services. All of which also require an active Website Hosting membership and website.
  • All Print products require a final design which is sold separately as a Design service.
  • All Design services, except Logo Design, will require the purchase of the matching Print product, sold separately.
  • It is the client’s responsibility to evaluate the totality of all products, services, memberships, costs, and potential price increases.
  • webwilly is not responsible or liable for any budgeting issues in relation to the client’s inability to maintain products, services, or memberships active, with or without price increases having been applied.
  • The client is aware of these requirements, understands their nature, and unequivocally rejects the use of these requirements to be interpreted as a lack of usability, of unreasonable life-expectancy, or as containing any hidden defects.
  • webwilly cannot abuse of its rights to increase prices without warning, and do so unreasonably, in bad faith, while using membership contract clauses as leverage.
  • Unreasonable increases are characterized as very sudden, unjustified, and unreasonably high. For example, doubling the cost of website hosting overnight without any increase in costs and/or added services.
  • Reasonable increases are characterized as necessary, justified, reasonable, or appropriate. For example, increasing the cost of website hosting in 30 days by 15%.

Intellectual Property

  • The client’s content, images, materials, logos, trademarks, and copyright material shall remain the sole property of the client and the client shall retain ownership of all rights.
  • The content “Creation”, “Translation”, and “Correction” options include content that is written by, or modified by webwilly, but remains the property of the client, and therefor, the client is fully responsible and liable for this content.
  • The client grants webwilly the nonexclusive, non-transferable license to use, reproduce, and modify the client’s content, images, logo, materials, and others solely in connection with the product, service or membership purchased.
  • The client grants webwilly the right to use the services provided in a service portfolio.
  • The client cannot sell, in part or in whole, the products, services or memberships provided by webwilly.
  • webwilly is not responsible for ensuring the services performed do not infringe on existing intellectual property owned by other businesses.
  • webwilly does not include any intellectual property or copyright review, during or after the performance of the service.
  • The client is responsible to have any and all copyright or intellectual property lawyers review the services performed.
  • The client is liable for any and all intellectual property infringements and damages that may be caused by the services performed.
  • It is the client’s responsibility to protect their intellectual property.
  • The designs made by webwilly, including logo designs, start with a template which is limited to a non-exclusive license agreement and cannot be trademarked.

Indemnification

  • The client unequivocally waives their right in Article CCQ 2104, removing all liability on webwilly for any and all materials provided by the client.
  • The client is fully responsible and liable for all the materials, content, images, instructions, requests, and all other forms of work they provide.
  • The client shall indemnify and save harmless webwilly, its subcontractors and its employees from and against any damages, costs or expenses or any claim, action, suit or proceeding which webwilly may at any time incur or suffer as a result of or arising out of the performance of the client’s service; and
  • any injury to persons (including injuries resulting in death) or loss of or damage to property of others which may be or be alleged to be caused by or suffered as a result of the performance of the service, except that webwilly shall not claim indemnity under this section to the extent that the injury, loss, or damage was caused by webwilly in a breach of contract, or by intentional or gross fault.

Advertising Law, Competition Act, and Canadian Anti-Spam Law

  • The client is liable for any and all infringements of advertising law, competition act, Canadian Anti-Spam Law, and all others that may be caused by the services performed unless the portion of the service performed that is the cause of the infringement, was directly provided by webwilly and not approved by the client.
  • The client is responsible to have their lawyer review and revise the services performed before approving them for publication.
  • The client can request additional time during revisions for their lawyers to revise the work.

Obligations

  • webwilly has the right to fulfill the contractual obligations between him and the client using any desired method of execution.
  • The client unequivocally waives their right in Article CCQ 2100, allowing webwilly not to be bound by the rules of the art when providing this service.
  • By waiving Article CCQ 2100, webwilly is not obligated to reach any level of performance and does not need to prove force majeure if it fails to do so.
  • webwilly cannot use the client’s wavering of Article CCQ 2100 to rid itself of contractual obligations.
  • webwilly can subcontract or outsource any part of or the totality of any product or service.
  • Subcontracting does not relieve webwilly of contractual obligations.
  • The client agrees that webwilly fulfilled its obligation, according to Article CCQ 2102, to clearly detail this service and product offering.
  • According to Article CCQ 2106, the initial purchase price is the agreed upon contract price estimate for the service options selected.
  • According to Article CCQ 2107, this estimated price can increase to accommodate the client’s needs and changing scope.
  • According to Article CCQ 2107, webwilly must justify any price increase.
  • Common reasons for a price increase can include, but are not limited to more materials, more work hours, and more budget for advertising.
  • According to Article CCQ 2108, webwilly must detail the work executed and the budget spent at the request of the client.
  • According to Article CCQ 2109, unused work hours and budget for materials are forfeited to webwilly.
  • According to Article CCQ 2109, webwilly cannot request any unnecessary and unjustified price increase during the execution of any service.

Time and Duration

  • The contract begins when webwilly receives the full payment, the information, the content, and the materials required.
  • Contract ends when webwilly sends the final design, product, or service the client purchased.
  • For memberships, the contract duration is equivalent to the membership period. At the end of the period the contract is complete, and a new contract begins.
  • Deadlines for services can be calculated using the schedule included with the service.
  • The client unequivocally waives their right in Article CCQ 2110, allowing this service to be completed without the need to declare its reception.
  • The client unequivocally waives their right in Article CCQ 2111, to retain part of the payment before the service is completed.

Excusable Delay

  • Any delay in work by webwilly, a subcontractor or the client that is:
  • caused by an event that is beyond reasonable control,
  • caused by an event that could not have been reasonably foreseen,
  • caused by an event that could not have been prevented by means reasonably available,
  • caused by an event that occurred without fault or neglect,
  • will be considered “excusable delay”.
  • Excusable delay cannot be a cause for termination by the client.
  • Excusable delay provides an extension to the contract deadlines approximately equal to the excusable delay.
  • For example: the third-party image server is down, and email marketing campaigns don’t display images. Instead of sending the campaign with broken image links, the service will be paused and approximately extended until the image server is back online.
  • For example: the client’s website is hacked and webwilly cannot design a website page until it is fixed. The website page design service will be paused and approximately extended until the website is back online.

Notice

  • Any notice under the contract shall be sent by email to the client.
  • Any notice shall be deemed effective the day it is received at that address.

Refund Policy

  • The client unequivocally waives their right according to Article CCQ 2129, to request the refund of advancements made to webwilly for any and all products, services, memberships, work hours, materials, stock images, and advertising budgets.
  • To reduce the occurrence of such advancements, such services are flexible and/or can often be repurchased instead of paying more upfront.
  • In case of termination by webwilly for suspension, the client does not receive a refund.
  • In case of termination by the client for convenience, the client does not receive a refund.
  • In case of termination by the client without cause, the client does not receive a refund.
  • In case of termination by webwilly for convenience, the client does receive a refund.
  • In case of termination by the client with cause because webwilly defaulted on its contractual obligation, the client does receive a refund.
  • All refunds are equal to the total cost of the contract less 5% for banking fees, less the cost of any and all costs incurred, including but not limited to, materials, advertising, and work hours.
  • No penalties can be applied to late refunds.

Payment Terms

  • Payment is due in full before the start of the service.
  • Most membership subscriptions are set to automatically renew on the same date every month. For example, on the 15th of every month.
  • Some membership subscriptions are set to automatically renew on the same date every year. For example, on the 15th of January.
  • Membership subscriptions may require the client to manually confirm payments every 12 months.
  • Membership subscriptions are due in full on the same date they renew.
  • The client must ensure that all of their monthly and yearly membership subscription renewals are processed by their due date.
  • Membership subscription options can be modified by the client at any time by using their Account > Subscriptions page and “Upgrading or Downgrading” an individual subscription.
  • The new price is charged on the next upcoming monthly renewal.
  • webwilly will begin work to add or remove the modified service options after this next upcoming monthly renewal.
  • The client can manually renew their membership subscription at any time by using their Account > Subscriptions page and “Renew” an individual subscription.
  • For webwilly to start work earlier after modifying the membership subscription service options, renewing a subscription will charge the service and restart the billing terms.
  • Downgrading or cancelling a membership subscription will remove the services reserved to members at the end of the paid-for period.
  • Downgrading or cancelling a membership subscription affects the client’s ability to purchase services reserved to members at the end of the paid-for period.
  • Downgrading a service below a required service option threshold will result in termination by suspension due to non-payment.
  • Example: The client has a website with 15 pages and downgrades to a website hosting plan with a maximum of 10 pages.
  • Example: The client has active bilingual Facebook advertising campaigns and downgrades Facebook Ads Manager to English only.
  • Non-payment or a failed membership payment will result in termination of the contract by suspension due to non-payment.
  • The client is responsible to maintain an active payment method on their account.
  • webwilly reserves the right to modify the price of any and all its products, services, and memberships.
  • webwilly does not need to inform the client of price changes, it is the client’s responsibility to review the products, services, and memberships.
  • webwilly may attempt to notify the client of such changes beforehand by email.

Disclaimer of Warranties

  • Under the Quebec Law, webwilly must provide the following 3 guarantees: usable, of reasonable life-expectancy, and free of hidden defects.
  • webwilly provides no further warranties to the client other than the 3 guarantees under the Quebec Law.
  • webwilly provides no warranty for this service and its performance.
  • webwilly does not guarantee any return on investment.
  • webwilly is not liable to meet any guaranteed performance level implicitly or explicitly stated.
  • webwilly is not liable for the client’s business, sales, profit, SEO, reputation, brand or any other.

Termination

  • The client must not exploit or attempt to exploit the membership system, payment system, payment terms, service requirements or service procedures.
  • webwilly will ban the client’s account if they suspect the client is exploiting the system or process in any way, shape, or form.
  • webwilly does not need to warn the client before a ban.
  • The client is responsible for their webwilly account, for all its activities, purchases, and for its security.
  • The client unequivocally waives their right, according to Article 2125 CCQ, to terminate this contract without cause.
  • The client can terminate this contract with cause if webwilly defaulted on its contractual obligations.
  • The client unequivocally waives their right in Article 2126 CCQ, allowing webwilly to terminate this contract without cause and without work.
  • webwilly will terminate a contract for reasons including, but not limited to missed payment, miss-understood service, out of scope, out of expertise, unlawful request, bad faith, unethical request, threatening or violent behavior, no response for 30 days, inadequate information, inadequate materials, inadequate budget, or inadequate content.
  • webwilly cannot terminate a contract to simply rid itself of its contractual obligation.
  • According to article CCQ 2128, if webwilly dies, his personal qualities end with him and the client can terminate the contract.
  • In all cases of termination:
  • webwilly stops all work related to the contract,
  • the work in progress cannot be used by the client,
  • if applicable, webwilly will delete all related managed client accounts, platforms, and integrations,
  • if applicable, other dependent services that require this service are terminated,
  • webwilly is not liable for any damages which are the direct or indirect result of termination,
  • and the client does not pay webwilly any penalties.
  • The party terminating will inform the other party of the reason for termination in a timely manner.

Third-Party Agreements

  • webwilly and the client enter into agreements with third parties.
  • If the client or the performed services, breach any of these third-party agreements, the client’s account or access may be revoked by the third-party.
  • The client is responsible and liable for their breach of agreements.
  • This breach of agreement will result in the termination of the service.

Additional Information

Design Revisions

Final Design, Design + 1 Revision, Design + 2 Revisions
Language

English, French, Bilingual, 1 English & 1 French
Content

Copy & Paste, Correction, Translation, Creation

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