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webwilly-tech-support-quebec-montreal
webwilly-tech-support-quebec-montreal
Tech Support - Image 3

Tech Support

$93.30 – $428.78

  • Small business office tech support
  • Support for Windows operating systems
  • Remote computer access using TeamViewer
  • Printer, browser, slow computer, and other support issues
  • Available in English and French
  • Briefly describe your support issue
  • Choose the duration of the support call
Clear

Support Request

Describe your support issue and include error messages.
Upload screenshots and other files.
Drop files here or
Max. file size: 12 MB, Max. files: 5.

    SKU: TEC-SU000 Category: Technology
    • Description
    • Expectations
    • Conditions
    • Schedule
    • Terms
    • Additional Information
    • Reviews (0)

    Service Description

    Objectives

    templates

    Include your objectives for this support call.

    Duration

    duration

    Buy up to 2 hours of support.

    Remote

    Hosting

    Remote access with TeamViewer.

    Files

    support

    Upload files such as screenshots.

    Patient

    design

    Patient support for less technical clients.

    Bilingual

    bilingual

    Service offered in English and French.

    Payment

    payment
    We accept all major credit cards via stripe.

    Support

    support

    Feel free to contact us with any of your questions.

    Tech Support Service

    webwilly offers remote tech support services to businesses in Quebec. This service is for businesses who need help with everyday computer problems at the office. Purchase the duration of time that exceeds the required time for your support issue. webwilly can provide tech support for a variety of common computer issues. Providing a detailed support request with screenshots or pictures of error messages can improve support times. webwilly can most likely find recommendations to improve your computer performance if your support problem is resolved, and you still have support time left on your call. Support calls require time to properly diagnose the issue.

    Computer tech support

    Support Service Duration

    webwilly lets the client purchase the amount of support time they want. If the time limit is reached, the client can choose to purchase additional time or end the call. webwilly will always attempt to resolve the issue as quickly as possible. It’s possible the first portion of the support call is dedicated to diagnosing the issue and learning more about how the client got this problem. Once the problem is properly identified, webwilly will attempt to fix the issue in a timely manner.

    Support Call Duration

    30 Min

    • Call Duration
      Up to 30 min

    1 Hour

    • Call Duration
      Up to 1 hour

    2 Hours

    • Call Duration
      Up to 2 hours

    Emergency Support

    webwilly can potentially provide emergency support services. Call webwilly directly to ask for emergency support availability. If webwilly is available, you can purchase emergency support services. This service is not guaranteed to be available at all times. However, this service may be offered off regular business hours. If you need support during the evening or during the weekend, the emergency after-hours support will be required. webwilly does not guarantee the availability of emergency support services but will always attempt to accommodate clients.

    Emergency Support

    No Rush

    • Call Urgency
      When available
    • Service Hours
      During business hours

    Emergency

    • Call Urgency
      Call for immediate availability
      (438) 882-3255
    • Service Hours
      During business hours

    After-Hours Emergency

    • Call Urgency
      Call for immediate availability
      (438) 882-3255
    • Service Hours
      Before 8:30am, After 4:30pm, weekends, and holidays

    TeamViewer Remote Access

    webwilly provides support using TeamViewer to remotely connect to your computer. This will allow webwilly to fix your problem from a distance by controlling your computer. You will be able to see everything that webwilly is doing on your computer. This software can be downloaded for free at teamviewer.com. Using this software, you can generate a single-use password to give to webwilly over the phone. Using your ID and the single-use password provided, webwilly will be able to connect to your computer and control it remotely. You can close this remote access session at anytime and remove webwilly’s ability to control your computer. Once the session is closed, webwilly cannot connect to your computer unless you provide webwilly with the new password. If you don’t have this software on your computer, webwilly can help you install it over the phone during your first call.

    remote access

    Windows Support Only

    webwilly only provides support for Windows operating systems as old as Windows 7. Some older operating systems like Windows 7 and 8 may have issues or bugs with compatibility which cannot be resolved by webwilly. webwilly does not support other operating systems such as Mac or Linux. Your devices, such as your printer and scanner, should also be compatible with the Windows operating system.

    Operating Systems Supported

    Mac

    • Operating System
      Not supported
    • Version
      Not applicable

    Windows

    • Operating System
      Supported
    • Version
      Windows 7, 8, 10 & 11
      Windows 9 doesn’t exist

    Linux

    • Operating System
      Not supported
    • Version
      Not applicable

    Printer Support

    One common issue at the office is when the printer stops printing. webwilly can most likely fix your printer issue. It’s important to make sure the printer is properly connected to the power socket and to the internet or directly to the computer. Connecting the printer to the internet can be done over wifi, with a wifi printer, or directly with an ethernet (internet) cable. Connecting the printer directly to the computer can be done with a USB cable, usually supplied with the printer. If the printer has power and is connected to the internet, 30 min is probably enough support time. If the printer has power but isn’t connected to the internet, up to 1 hour may be required. Include your printer model in the support request. The printer must have paper and ink.

    Printer Tech Support

    Scanner Support

    Another common issue with office equipment is when the scanner stops scanning. webwilly can most likely fix your scanner issue. Connecting the scanner to the computer is usually done with a USB cable provided with the scanner. Part of the support process may require the client to temporarily unplug the scanner from the computer. If the scanner has power and was working before, 30 min is probably enough support time. If the scanner was never installed before, 1 hour of support time may be required.

    Scanner Tech Support

    Internet Browser Support

    Employees can sometimes be faced with bugs and issues when browsing a website. Issues can occur when trying to download a PDF, viewing a specific section of the website, connecting to the portal, opening a pop-up, or others. Depending on what the issue is and what the root cause is, webwilly can probably help you resolve the issue or bypass it so you can continue working. In most browser issues, when the website itself is not the problem, webwilly can be a more efficient support than contacting the website. Solutions often include clearing the browser cookies or cache. Sometimes installing a new browser is the solution. Issues may also arise with the client account associated to the browser. Browser support issues usually can be resolved within 30 minutes.

    internet browser support

    Support for Slow Computers

    If your computer is slow because it is cluttered, webwilly can help you cleanup your system to free-up memory and hard drive space. This is usually done by uninstalling programs you don’t use, or you didn’t know you had. Another important step will be to review the programs that start up when the computer starts. This will especially help reduce the time it takes to start the computer and for it to be operational. If your computer has some age or is situated on the ground, you may be required to physically clean it to remove dust that may be affecting the cooling capabilities. If you don’t need anything else apart from support for a slow computer, a 30 min support call should be sufficient, unless your computer is very slow and cluttered. If you would like webwilly to support this issue after supporting your other issues, a 1-hour call is recommended.

    Slow computer support

    General Security Support

    It’s also important to review the security on your computer. webwilly will recommend some free anti-virus programs to install and use to scan your computer. This will help clean your computer of viruses and malware. It may also help improve the speed of your computer and when browsing the internet. During a support call for general security support, webwilly will install anti-malware and anti-virus software. Once these are installed, webwilly will start scans in both programs. This should help find and remove common malware and viruses. These programs will also help keep your computer safer during your everyday usage. Keeping these software up to date will improve the security.

    General Computer Security

    What Issues Cannot be Supported

    If your computer does not start and does not display any information, webwilly cannot diagnose much over the phone. You will most likely need to have someone diagnose the computer in person. In some cases, the issue is less serious than it appears, but diagnosing these types of issues will require much more participation on your end. Since webwilly cannot connect to the computer in this state, you will need to do the diagnosing in order for webwilly to recommend a solution. If your computer does not have internet and your internet at the office does not work for anyone, this issue most likely cannot be solved by webwilly from a distance. If your computer is the only computer without internet in the office, then webwilly may be able to solve this issue. If you forgot your password to login to your local Windows account, webwilly cannot help you recover your access.

    Unsupported issues

    No In-Person Support

    If webwilly cannot support your issue remotely, then webwilly will not support your issue in-person. Once it is clear the issue cannot be resolved remotely by webwilly, webwilly will try to recommend some solutions for your issue. webwilly is not associated with any in-person tech support solutions, but webwilly can help you get started in the right direction. webwilly can also provide you with a description of the issue which you can use to explain your issue to others.

    No in-person support

    Expectations

    Tech Support

    • webwilly may choose to further diagnose the support issue before attempting to fix it.
    • webwilly may add, remove, or re-install different software and applications to fix the support issue.
    • The client is expected to have access to the different licenses, accounts, and keys required for their software and applications.
    • The client is expected to provide these different licenses, accounts, and keys required to re-install their software and applications.
    • The client may be expected to demonstrate their error and replicate it for webwilly.
    • The client is expected to be present during the entire support call.

    Support Call Duration

    • webwilly is expected to spend up to the amount of time included in the support call.
    • webwilly is expected to terminate the phone call when the support time included runs out.
    • The client is expected to purchase additional support time, with the appropriate emergency hours, if they want to start a new support call.

    Print Tech Support

    • webwilly is expected to diagnose the printer issue.
    • webwilly may be expected to uninstall the printer if it’s not working.
    • webwilly may be expected to download and install the printer driver.
    • The client is expected to provide webwilly with the exact printer model to download the appropriate printer driver.
    • The client is expected to make sure the printer has enough ink and paper.

    Scanner Tech Support

    • webwilly is expected to diagnose the scanner issue.
    • webwilly may be expected to uninstall the scanner if it’s not working.
    • webwilly may be expected to download and install the scanner driver.
    • The client is expected to provide webwilly with the exact scanner model to download the appropriate scanner driver.
    • The client is expected to feed the scanner paper to test the scanning functionality.

    Internet Browser Support

    • The client is expected to demonstrate their browsing issue to webwilly.
    • webwilly is expected to diagnose the demonstrated issue.
    • webwilly may be expected to delete the client’s browser cache.
    • webwilly may be expected to remove the client’s browser account.
    • webwilly may be expected to delete the client’s browser cookies.
    • webwilly may be expected to try a new browser to determine if the issue is due to compatibility.
    • webwilly may be expected to suggest and install new browsers to fix compatibility issues.
    • The client may be expected to use a different browser to circumvent their specific issue.

    Slow Computer Support

    • webwilly may delete and uninstall various software and apps.
    • webwilly may install various software and apps.
    • webwilly may delete data and information.
    • webwilly may disable programs from starting during the computer start up process.
    • webwilly may go through general security support to improve performance.
    • webwilly is not expected to defragment the hard drive or run any hard drive cleaning software.
    • Very slow computers will require more support time to clean up.

    General Security Support

    • webwilly may uninstall existing anti-virus and anti-malware software.
    • webwilly may install anti-virus and anti-malware software.
    • webwilly may scan the computer with anti-virus and anti-malware software.
    • webwilly may quarantine (remove) basic malware and viruses with the use of the anti-virus and anti-malware software installed.
    • webwilly is not expected to recover a hacked computer.

    Emergency Support

    • The client is expected to purchase emergency support when they need support as soon as possible.
    • The client is expected to call before buying the emergency support service.
    • The client is expected to purchase the emergency support service once they call webwilly to determine availability for emergency support.
    • webwilly is expected to inform the client of their availability for emergency support services when the client calls.
    • webwilly may not be available to provide emergency support services.
    • webwilly may not be available to answer the phone to provide availability for emergency support services.
    • If the client purchases emergency support without confirming webwilly’s availability with webwilly, the client expects to wait until webwilly’s available to provide support.
    • If the client purchases emergency support without confirming webwilly’s availability with webwilly, the client expects webwilly to call back whenever available.

    Emergency Support During After-Hours

    • The client is expected to purchase emergency after-hours support when they need support as soon as possible during after-hours.
    • The client is expected to call before buying the emergency support service during after-hours.
    • The client is expected to purchase the after-hours emergency support service if they call webwilly to determine availability for emergency after-hours support.
    • webwilly is expected to inform the client of their availability for emergency after-hours support when the client calls.
    • webwilly may not be available to provide emergency after-hours support services.
    • webwilly may not be available to answer the phone to provide availability for emergency after-hours support.
    • If the client purchases emergency after-hours support without confirming webwilly’s availability with webwilly, the client expects to wait until webwilly’s available to provide support.
    • If the client purchases emergency after-hours support without confirming webwilly’s availability with webwilly, the client expects webwilly to call back whenever available.

    Unsupported Issues

    • webwilly is not expected to provide support for faxes or phones.
    • webwilly is not expected to provide support related to power issues.
    • webwilly is not expected to provide support for hard drive recovery.
    • webwilly is not expected to provide support for file recovery.
    • webwilly is not expected to provide support for hacked computers.

    TeamViewer Remote Access

    • webwilly is expected to help the client install TeamViewer during the support call on their computer over the phone.
    • The client is expected to install TeamViewer on their computer with webwilly’s help over the phone.
    • The client may be expected to provide webwilly with their TeamViewer ID and the single-use password multiple times during the support call.

    Conditions

    Important Service Exclusions

    • This service is limited to support for one computer only.
    • The client may be requested to help with different tasks, mostly related to the equipment, during the support call.
    • webwilly may not provide support if the support issue cannot be replicated or tested.

    Clients Computer Requirements

    • webwilly does not provide support for Mac computers.
    • webwilly does not provide support for Linux computers.
    • The computer needs to have a Windows operating system.
    • The computer needs to have internet access.
    • The computer needs to have TeamViewer.
    • The client needs administrative rights on the computer.
    • The client needs to be the owner of the computer or have the right to modify it.
    • The client needs to have a backup of their computer files.

    Support Call Duration

    • The support call duration starts as soon as the call begins.
    • The support call duration cannot be paused.
    • webwilly will terminate the phone call when the support time included runs out.
    • The client must purchase additional time before the support call duration ends if they want the support call to continue.
    • webwilly is not obligated to provide consecutive support calls.
    • The client must purchase emergency after-hours support if their consecutive support call is after-hours.
    • The client must purchase emergency after-hours support if the majority of their support call duration is after-hours.
    • The client can request webwilly to spend up to the amount of time remaining in the support call, supporting the general computer performance and security.

    Accounts and Licences for Software and Applications

    • The client must know and enter the necessary account information, account usernames, account passwords, keys, and licenses required to access all the various software, applications, or portals.
    • webwilly may need to record some of this information to provide efficient support, but the usage of this information must remain within the client’s reasonable, implicit, or explicit consent.
    • The client agrees to let webwilly agree to legal terms on their behalf, while installing or modifying various software, applications or portals, within the client’s reasonable, implicit, or explicit consent.

    Printer Support

    • The client must make sure the printer is properly connected to the power socket.
    • The client must make sure that the printer is properly connected to the internet or the computer.
    • If the printer needs to be wirelessly connected, the client must know the wifi password.

    Scanner Support

    • The client must make sure the scanner is properly connected to the power socket and to the computer.
    • The client must test the scanner and it’s scanning capabilities.

    Internet Browser Support

    • The client may need to use a different browser to circumvent the issue.

    Slow Computer Support

    • webwilly cannot improve the performance of computers that lack the proper components to perform properly.
    • webwilly cannot improve the computer components.
    • webwilly cannot improve the performance of corrupted or hacked computers.

    General Security Support

    • The client’s computer must not be hacked, defective, corrupted, or in need of recovery.
    • The computer security installed by webwilly will not be sufficient to stop all hacks, viruses, or malware.
    • The client is responsible to make their own computer backups.

    Emergency Support Calls

    • After webwilly confirmed availability, the client must purchase emergency support if they want immediate support during business hours.
    • After webwilly confirmed availability, the client must purchase emergency after-hours support if they want immediate support after-hours.
    • After-hours is before 8:30am, after 4:30pm and on weekends.

    TeamViewer Remote Control

    • The client must install TeamViewer if they want webwilly to remotely access their computer.
    • Without the TeamViewer ID and the single-use password, webwilly cannot access the client’s computer remotely to provide support.
    • webwilly can attempt to support the client strictly over the phone without remote computer access.
    • The client must provide webwilly with their TeamViewer ID and the single-use password over the phone for webwilly to access their computer remotely.
    • The client must not provide their TeamViewer ID and the single-use password to others calling and pretending to be webwilly.
    • webwilly will not call the client and ask them to provide their TeamViewer ID and their single-use password without the customer’s order.
    • The client can verify webwilly by asking for the order number which is found on the purchase receipt sent to the client by email.
    • webwilly can verify the client by asking for the order number which is found on the purchase receipt sent to the client by email.

    Unsupported Issues

    • webwilly cannot fix every support issue and does not support very complex issues.
    • webwilly does not fix physical damage to computers and components.
    • webwilly does not fix corrupted hard drives.
    • webwilly does not support unlicensed pirated software.
    • This service does not include any computer repairs, components, or modifications to the physical computer.

    No In-Person Support

    • webwilly does not provide in-person support.
    • webwilly does not offer any in-office services.
    • webwilly only offers support services to businesses over the phone.

    End of Contract

    • The service is considered complete once the support call duration runs out.
    • The service is considered complete if the support issue is resolved.
    • The service is considered complete if the client ends the call.
    • The service is considered complete if webwilly investigates the issue and determines it cannot be supported.
    • The service is considered complete if the client has missed the scheduled call and no call is scheduled after 5 business days.

    Schedule

    Support Call

    • webwilly has up to 5 business days to call or schedule a call.

    Confirmed Availability – Emergency Support

    • Once webwilly confirms availability, and the client has purchased emergency support services, webwilly is expected to provide emergency support at the agreed upon time.

    Confirmed Availability – After-Hours Emergency Support

    • Once webwilly confirms availability, and the client has purchased after-hours emergency support services, webwilly is expected to provide emergency support at the agreed upon after-hours time.

    Unconfirmed Availability – Emergency Support

    • webwilly has up to 3 business days to call or schedule a call.

    Unconfirmed Availability – After-Hours Emergency Support

    • webwilly has up to 2 days to call or schedule a call.

    Client Missed Call – Emergency Support

    • The client has up to 2 business days to call back, after which the client will lose their emergency status.
    • Following the lose of the emergency status, the client has up to 3 business days to schedule a call.

    Client Missed Call – After-Hours Emergency Support

    • The client has up to 2 days to call back, after which the client will lose their emergency status.
    • Following the lose of the emergency status, the client has up to 3 days to schedule a call.

    Terms

    • Service agreement between webwilly and the client in Quebec.

    Interpretation

    • In the contract, unless the context otherwise requires
    • “webwilly”, “we”, or “us” is the service provider or contractor.
    • “the client”, “you”, or “your” is the entity, business or person purchasing the service.
    • “parties” or “both parties” is the client and webwilly.
    • “contract” or “this service” is the service agreement combined with the options purchased.
    • “product options”, “service options” or “design options” are the options selected by the client at the point of purchase.
    • “design details” are the instructions and materials included by the client at the point of purchase.
    • “materials” are the templates, stock images, icons, etc. used in the client’s design.
    • “stock images” are the images sold with a license for use in client work to be published.
    • “content” is the text, paragraphs, titles, lists, etc. used in the client’s design.
    • “system” is the webwilly website used by the client to purchase products and services.
    • “design” or “client’s design” is the work done for the client by webwilly.
    • “final design” is the last design sent to the client once all the work hours are spent by webwilly.
    • “work hours” are the hours included in the service agreement. These hours can be design hours, admin hours, content hours or others.
    • “design hours” are the hours included in the service agreement which are used to modify or create the visual aspect of the good or service purchased.
    • “admin hours” are the hours included in the service agreement which are used to setup, modify, and manage different settings and accounts.
    • “content hours” are the hours included in the service agreement which are potentially used to correct, translate, or write content depending on the selected options.
    • “SEO hours” are the hours included in the service agreement which are potentially used to modify the client’s website for the Google search engine depending on the selected options.
    • “memberships” are the services sold by webwilly that require the client to pay a recurring subscription to access the service and other related services.

    Service Agreement Documents

    • This service agreement should be interpreted with the following documents:
    • The purchase receipt including the service options purchased by the client.
    • webwilly’s website privacy policy, found in webwilly’s website footer.
    • webwilly’s website Terms of Use, found in webwilly’s website footer.
    • The description of the purchased product or service, found in the “Description” tab of every product or service page.
    • The short description of the purchased product or service, found beside the main image of every product or service page.
    • When available, the details of the purchased digital service, found on the service page in the “Details” tab.
    • The expectations of the purchased product or service, found in the “Expectations” tab of every product or service page.
    • The conditions of the purchased product or service, found in the “Conditions” tab of every product or service page.
    • The schedule of the purchased product or service, found in the “Schedule” tab of every product or service page.
    • This document, webwilly’s Terms, found in the “Terms” tab on every product and service page.

    General Service Conditions

    • webwilly only provides services to businesses located in Quebec, Canada.
    • webwilly’s services are designed for small and medium sized businesses.
    • webwilly’s services are not designed for large corporations, complex requirements, and very high-end businesses.
    • webwilly does not provide services to businesses within industries targeting kids or related to adult content, gambling, tobacco, weapons, firearms, and drugs.
    • The client has the right to enter in contract on behalf of the entity or business they represent.
    • Products and services purchased after 5pm are considered to have been purchased on the next business day.
    • webwilly’s marketing services may include a small webwilly branded footer at the bottom, including but not limited to, the client website and email marketing campaigns.
    • webwilly’s marketing services are sold as individually structured services to minimize scope creep and expectations.
    • Memberships are required to gain and maintain access to other digital products and services.
    • The client is aware of the requirements for memberships, understands their nature and accepts that these requirements cannot be interpreted as a lack of usability, of unreasonable life-expectancy, or as containing hidden defects.
    • The termination of such memberships will affect the services to which they give access and, in all cases, render these related services inaccessible, unavailable, or useless.
    • Example: The Website Hosting service contract is terminated for any reason, as a result, the client’s website pages, website theme & home page design and other website related services are no longer available online.
    • The client must consider the cost of these services combined before purchasing.
    • Service combinations to consider include, but are not limited to:
    • Website Hosting is required for all digital services, including but not limited to Website Backup & Restore, Website Reporting, Website Theme & Home Page Design, Website Pages (including on-page SEO options), Website Blog Posts (including on-page SEO options), Website Form, Website Security, Website SSL Certificate, and all other website design services.
    • Email Marketing Platform management and individual Email Marketing Campaigns are sold separately. Email Marketing Campaigns require the Email Marketing Platform membership. Both require an active Website Hosting membership and website.
    • Facebook Ads Manager and individual Facebook Advertising Campaigns are sold separately. Facebook Advertising Campaigns require the Facebook Ads Manager membership. Advertising campaigns each have their own advertising budgets. Both services also require an active Website Hosting membership and website.
    • SEO Account Management and Website SEO service hours are sold separately. SEO Website services require the SEO Account Management membership. Both services do not include the on-page SEO sold separately within individual Website Page and Website Blog Post design services. All of which also require an active Website Hosting membership and website.
    • All Print products require a final design which is sold separately as a Design service.
    • All Design services, except Logo Design, will require the purchase of the matching Print product, sold separately.
    • It is the client’s responsibility to evaluate the totality of all products, services, memberships, costs, and potential price increases.
    • webwilly is not responsible or liable for any budgeting issues in relation to the client’s inability to maintain products, services, or memberships active, with or without price increases having been applied.
    • The client is aware of these requirements, understands their nature, and unequivocally rejects the use of these requirements to be interpreted as a lack of usability, of unreasonable life-expectancy, or as containing any hidden defects.
    • webwilly cannot abuse of its rights to increase prices without warning, and do so unreasonably, in bad faith, while using membership contract clauses as leverage.
    • Unreasonable increases are characterized as very sudden, unjustified, and unreasonably high. For example, doubling the cost of website hosting overnight without any increase in costs and/or added services.
    • Reasonable increases are characterized as necessary, justified, reasonable, or appropriate. For example, increasing the cost of website hosting in 30 days by 15%.

    Intellectual Property

    • The client’s content, images, materials, logos, trademarks, and copyright material shall remain the sole property of the client and the client shall retain ownership of all rights.
    • The content “Creation”, “Translation”, and “Correction” options include content that is written by, or modified by webwilly, but remains the property of the client, and therefor, the client is fully responsible and liable for this content.
    • The client grants webwilly the nonexclusive, non-transferable license to use, reproduce, and modify the client’s content, images, logo, materials, and others solely in connection with the product, service or membership purchased.
    • The client grants webwilly the right to use the services provided in a service portfolio.
    • The client cannot sell, in part or in whole, the products, services or memberships provided by webwilly.
    • webwilly is not responsible for ensuring the services performed do not infringe on existing intellectual property owned by other businesses.
    • webwilly does not include any intellectual property or copyright review, during or after the performance of the service.
    • The client is responsible to have any and all copyright or intellectual property lawyers review the services performed.
    • The client is liable for any and all intellectual property infringements and damages that may be caused by the services performed.
    • It is the client’s responsibility to protect their intellectual property.
    • The designs made by webwilly, including logo designs, start with a template which is limited to a non-exclusive license agreement and cannot be trademarked.

    Indemnification

    • The client unequivocally waives their right in Article CCQ 2104, removing all liability on webwilly for any and all materials provided by the client.
    • The client is fully responsible and liable for all the materials, content, images, instructions, requests, and all other forms of work they provide.
    • The client shall indemnify and save harmless webwilly, its subcontractors and its employees from and against any damages, costs or expenses or any claim, action, suit or proceeding which webwilly may at any time incur or suffer as a result of or arising out of the performance of the client’s service; and
    • any injury to persons (including injuries resulting in death) or loss of or damage to property of others which may be or be alleged to be caused by or suffered as a result of the performance of the service, except that webwilly shall not claim indemnity under this section to the extent that the injury, loss, or damage was caused by webwilly in a breach of contract, or by intentional or gross fault.

    Advertising Law, Competition Act, and Canadian Anti-Spam Law

    • The client is liable for any and all infringements of advertising law, competition act, Canadian Anti-Spam Law, and all others that may be caused by the services performed unless the portion of the service performed that is the cause of the infringement, was directly provided by webwilly and not approved by the client.
    • The client is responsible to have their lawyer review and revise the services performed before approving them for publication.
    • The client can request additional time during revisions for their lawyers to revise the work.

    Obligations

    • webwilly has the right to fulfill the contractual obligations between him and the client using any desired method of execution.
    • The client unequivocally waives their right in Article CCQ 2100, allowing webwilly not to be bound by the rules of the art when providing this service.
    • By waiving Article CCQ 2100, webwilly is not obligated to reach any level of performance and does not need to prove force majeure if it fails to do so.
    • webwilly cannot use the client’s wavering of Article CCQ 2100 to rid itself of contractual obligations.
    • webwilly can subcontract or outsource any part of or the totality of any product or service.
    • Subcontracting does not relieve webwilly of contractual obligations.
    • The client agrees that webwilly fulfilled its obligation, according to Article CCQ 2102, to clearly detail this service and product offering.
    • According to Article CCQ 2106, the initial purchase price is the agreed upon contract price estimate for the service options selected.
    • According to Article CCQ 2107, this estimated price can increase to accommodate the client’s needs and changing scope.
    • According to Article CCQ 2107, webwilly must justify any price increase.
    • Common reasons for a price increase can include, but are not limited to more materials, more work hours, and more budget for advertising.
    • According to Article CCQ 2108, webwilly must detail the work executed and the budget spent at the request of the client.
    • According to Article CCQ 2109, unused work hours and budget for materials are forfeited to webwilly.
    • According to Article CCQ 2109, webwilly cannot request any unnecessary and unjustified price increase during the execution of any service.

    Time and Duration

    • The contract begins when webwilly receives the full payment, the information, the content, and the materials required.
    • Contract ends when webwilly sends the final design, product, or service the client purchased.
    • For memberships, the contract duration is equivalent to the membership period. At the end of the period the contract is complete, and a new contract begins.
    • Deadlines for services can be calculated using the schedule included with the service.
    • The client unequivocally waives their right in Article CCQ 2110, allowing this service to be completed without the need to declare its reception.
    • The client unequivocally waives their right in Article CCQ 2111, to retain part of the payment before the service is completed.

    Excusable Delay

    • Any delay in work by webwilly, a subcontractor or the client that is:
    • caused by an event that is beyond reasonable control,
    • caused by an event that could not have been reasonably foreseen,
    • caused by an event that could not have been prevented by means reasonably available,
    • caused by an event that occurred without fault or neglect,
    • will be considered “excusable delay”.
    • Excusable delay cannot be a cause for termination by the client.
    • Excusable delay provides an extension to the contract deadlines approximately equal to the excusable delay.
    • For example: the third-party image server is down, and email marketing campaigns don’t display images. Instead of sending the campaign with broken image links, the service will be paused and approximately extended until the image server is back online.
    • For example: the client’s website is hacked and webwilly cannot design a website page until it is fixed. The website page design service will be paused and approximately extended until the website is back online.

    Notice

    • Any notice under the contract shall be sent by email to the client.
    • Any notice shall be deemed effective the day it is received at that address.

    Refund Policy

    • The client unequivocally waives their right according to Article CCQ 2129, to request the refund of advancements made to webwilly for any and all products, services, memberships, work hours, materials, stock images, and advertising budgets.
    • To reduce the occurrence of such advancements, such services are flexible and/or can often be repurchased instead of paying more upfront.
    • In case of termination by webwilly for suspension, the client does not receive a refund.
    • In case of termination by the client for convenience, the client does not receive a refund.
    • In case of termination by the client without cause, the client does not receive a refund.
    • In case of termination by webwilly for convenience, the client does receive a refund.
    • In case of termination by the client with cause because webwilly defaulted on its contractual obligation, the client does receive a refund.
    • All refunds are equal to the total cost of the contract less 5% for banking fees, less the cost of any and all costs incurred, including but not limited to, materials, advertising, and work hours.
    • No penalties can be applied to late refunds.

    Payment Terms

    • Payment is due in full before the start of the service.
    • Most membership subscriptions are set to automatically renew on the same date every month. For example, on the 15th of every month.
    • Some membership subscriptions are set to automatically renew on the same date every year. For example, on the 15th of January.
    • Membership subscriptions may require the client to manually confirm payments every 12 months.
    • Membership subscriptions are due in full on the same date they renew.
    • The client must ensure that all of their monthly and yearly membership subscription renewals are processed by their due date.
    • Membership subscription options can be modified by the client at any time by using their Account > Subscriptions page and “Upgrading or Downgrading” an individual subscription.
    • The new price is charged on the next upcoming monthly renewal.
    • webwilly will begin work to add or remove the modified service options after this next upcoming monthly renewal.
    • The client can manually renew their membership subscription at any time by using their Account > Subscriptions page and “Renew” an individual subscription.
    • For webwilly to start work earlier after modifying the membership subscription service options, renewing a subscription will charge the service and restart the billing terms.
    • Downgrading or cancelling a membership subscription will remove the services reserved to members at the end of the paid-for period.
    • Downgrading or cancelling a membership subscription affects the client’s ability to purchase services reserved to members at the end of the paid-for period.
    • Downgrading a service below a required service option threshold will result in termination by suspension due to non-payment.
    • Example: The client has a website with 15 pages and downgrades to a website hosting plan with a maximum of 10 pages.
    • Example: The client has active bilingual Facebook advertising campaigns and downgrades Facebook Ads Manager to English only.
    • Non-payment or a failed membership payment will result in termination of the contract by suspension due to non-payment.
    • The client is responsible to maintain an active payment method on their account.
    • webwilly reserves the right to modify the price of any and all its products, services, and memberships.
    • webwilly does not need to inform the client of price changes, it is the client’s responsibility to review the products, services, and memberships.
    • webwilly may attempt to notify the client of such changes beforehand by email.

    Disclaimer of Warranties

    • Under the Quebec Law, webwilly must provide the following 3 guarantees: usable, of reasonable life-expectancy, and free of hidden defects.
    • webwilly provides no further warranties to the client other than the 3 guarantees under the Quebec Law.
    • webwilly provides no warranty for this service and its performance.
    • webwilly does not guarantee any return on investment.
    • webwilly is not liable to meet any guaranteed performance level implicitly or explicitly stated.
    • webwilly is not liable for the client’s business, sales, profit, SEO, reputation, brand or any other.

    Termination

    • The client must not exploit or attempt to exploit the membership system, payment system, payment terms, service requirements or service procedures.
    • webwilly will ban the client’s account if they suspect the client is exploiting the system or process in any way, shape, or form.
    • webwilly does not need to warn the client before a ban.
    • The client is responsible for their webwilly account, for all its activities, purchases, and for its security.
    • The client unequivocally waives their right, according to Article 2125 CCQ, to terminate this contract without cause.
    • The client can terminate this contract with cause if webwilly defaulted on its contractual obligations.
    • The client unequivocally waives their right in Article 2126 CCQ, allowing webwilly to terminate this contract without cause and without work.
    • webwilly will terminate a contract for reasons including, but not limited to missed payment, miss-understood service, out of scope, out of expertise, unlawful request, bad faith, unethical request, threatening or violent behavior, no response for 30 days, inadequate information, inadequate materials, inadequate budget, or inadequate content.
    • webwilly cannot terminate a contract to simply rid itself of its contractual obligation.
    • According to article CCQ 2128, if webwilly dies, his personal qualities end with him and the client can terminate the contract.
    • In all cases of termination:
    • webwilly stops all work related to the contract,
    • the work in progress cannot be used by the client,
    • if applicable, webwilly will delete all related managed client accounts, platforms, and integrations,
    • if applicable, other dependent services that require this service are terminated,
    • webwilly is not liable for any damages which are the direct or indirect result of termination,
    • and the client does not pay webwilly any penalties.
    • The party terminating will inform the other party of the reason for termination in a timely manner.

    Third-Party Agreements

    • webwilly and the client enter into agreements with third parties.
    • If the client or the performed services, breach any of these third-party agreements, the client’s account or access may be revoked by the third-party.
    • The client is responsible and liable for their breach of agreements.
    • This breach of agreement will result in the termination of the service.

    Additional Information

    Call Duration

    30 min, 1 hour, 2 hours

    Emergency

    No Rush, Emergency, After-Hours Emergency

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