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Marketing Services in Quebec

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Website-Hosting
Website-Hosting

Website Hosting & Maintenance

From: $54.91 / month for 12 months

  • Managed hosting service
  • SSD storage for faster speed
  • Website maintenance included
  • Includes sample website theme: client.webwilly.ca
  • Required to purchase digital services
  • Website language option determines the language of all digital services
  • Start with 10 pages and upgrade when necessary
Clear

Hosting Configuration

Specify which domain name you want this hosting account to be associated with once the website is ready to go live. Does not include domain name purchase.
(Enter your domain name to view more options)
Which business email provider do you use? We will configure your MX records to match the selected email provider. Email accounts are not included and must be purchased directly with the provider.
Contract Agreement(Required)
The service contract is made up of the service description, details (when applicable), expectations, conditions, schedule and terms.

SKU: WEB-HO000 Categories: Digital Marketing, Website Design Services, Website Hosting and Security
  • Description
  • Expectations
  • Conditions
  • Schedule
  • Terms
  • Additional Information
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Service Description

Managed

managed
Managed solution with little client involvement.

Website

Hosting
We only host websites built and managed by webwilly.

Payment

payment
We accept all major credit cards via Stripe.

Support

support
Feel free to contact us with any of your questions.

Website Hosting for Business Marketing Services

webwilly offers website hosting services to businesses in Quebec. This service is for businesses who need a new website with webwilly. Your new website hosting will be fully managed by webwilly. Successful websites are built on a reliable, fast, and secure hosting server. We offer a managed hosting service to our clients to reduce the stress and risks involved in managing a hosting server. Our expertise places a lot of importance on the ongoing maintenance of your website back-end, hosting environment and databases. For this reason, all our hosting services include basic maintenance. This service should only be purchased if you have reviewed webwilly’s website design services sold separately and you intend to purchase these services.

Website Hosting Services

Hosting – Website Language

The client’s website language will determine the language in which website visitors can interact with the website. webwilly will install and configure the different components required to design a website in the selected languages. Depending on your business, brand and target market, different strategies can be more advantageous. For websites that use the brand name as the domain name, which is most often the case, the most common options are suggested. The most common options are the English domain with French translations and the French domain with English translations. If the website SEO strategy relies heavily on the domain name to include keywords, it may be more advantageous to select the French domain & English domain option so both languages can benefit from the keywords being translated. This option requires the client to own 2 domain names. For businesses that target specific geographic regions, only one language may be sufficient.

Website Hosting Services Website Language

Website Language

French Only or
English Only

  • Language
    French or English
  • Domaine Name
    Leads to French or
    English home page
  • Language of Digital Services
    Access to French or English services

French Domain with
English Translations

  • Language
    French & English
  • Domaine Name
    Leads to French home page
  • Language of Digital Services
    Access to bilingual services

English Domain with
French Translations

  • Language
    English & French
  • Domaine Name
    Leads to English home page
  • Language of Digital Services
    Access to bilingual services

French Domain &
English Domain

  • Language
    French & English
  • Domaine Name
    French domain leads to French home page & English domain leads to English home page
  • Language of Digital Services
    Access to bilingual services

Hosting – Disk Space

Disk space refers to the digital size of your website. Websites with more content require more disk space to store this additional content. Naturally, images take up more disk space than plain text. The WordPress core, themes, plugins, and content all take up disk space which must but accounted for. These components require a database to properly sort all their content which must also be accounted for. For very small websites with about 10 pages or less, the 1 000MB option is probably appropriate. For small sized websites with more than 10 pages and less than 26 pages, choose the 2 500MB option. For medium sized websites with more than 25 pages and less than 51 pages, choose the 5 000MB option. Finally, for larger websites with more than 50 pages and less than 101 pages, select the 10 000MB option.

Disk Space

1 000MB

  • Disk Space
    1 000MB
  • Website Size
    Less than 11 pages or 1 000MB

2 500MB

  • Disk Space
    2 500MB
  • Website Size
    Less than 26 pages or 2 500MB

5 000MB

  • Disk Space
    5 000MB
  • Website Size
    Less than 51 pages or 5 000MB

10 000MB

  • Disk Space
    10 000MB
  • Website Size
    Less than 101 pages or 10 000MB

Hosting – Monthly Bandwidth

Monthly bandwidth refers to the amount of traffic going to your website and the digital amount of content being sent and received by the server. More popular websites that attract more page visits will require more bandwidth than other websites. This increase in traffic creates additional requests to the same server and therefor uses up more resources. For small websites that have a small amount of traffic with less than 5 000 page views and regular sized content such as images and text, require approximately 30 000MB per month. Slightly more popular websites with less than 10 000 page views per month, require approximately 50 000MB per month. Finally, popular website with up to 20 000 page views per month, require approximately 100 000MB per month.

Bandwidth

30 000MB/m

  • Monthly Page Views
    Approximately 5 000
  • Website Popularity
    New websites and small businesses

50 000MB/m

  • Monthly Page Views
    Approximately 10 000
  • Website Popularity
    Established websites and small-to-medium sized businesses

100 000MB/m

  • Monthly Page Views
    Approximately 20 000
  • Website Popularity
    Performing websites and medium sized businesses

Hosting – Server & Website Maintenance

Our hosting service offers server maintenance and website maintenance services. This includes small bug fixes on the website that might occur with plugins and themes. It also includes small configurations made to the website hosting server. Changes like the CName records, mx records, PHP version, and FTP accounts. In total, we include up to 15 minutes of work towards fixing your website and hosting server. We decided to include these 15 minutes in all our packages so that customers can have the small issues fixed without the need to charge extra. These bug fixes are not meant to improve your website from its original state. They are reserved to correct bugs and issues on the website and server that affect the user experience and the website’s technical performance.

hosting website maintenance

Hosting – Website Updates

WordPress websites require regular maintenance to keep the WordPress Core, the plugins and the themes updated. webwilly’s hosting service includes these updates because we want our client’s websites to be running only the latest versions of everything. Outdated plugins and themes that are not properly managed may fall susceptible to malicious attacks and hacking. It is part of our routine to check our client’s websites and update any outdated components. These new updates will then be backed up during the next backup routine, sold separately.

hosting website updates

Expectations

Service Expectations

  • The client is expected to purchase website design services from webwilly, sold separately.
  • webwilly is expected to outsource the management of hosting servers and hardware to a hosting provider.
  • webwilly is expected to be a hosting reseller and include the client’s hosting account as part of webwilly’s reseller account.
  • webwilly is expected to create and manage the client’s hosting account.
  • webwilly is expected to contact the hosting provider for support issues.

Language

  • If the client purchases the French Only language option, the client expects to purchase only French website design and digital marketing services.
  • If the client purchases the English Only language option, the client expects to purchase only English website design and digital marketing services.
  • If the client purchases a bilingual language option, the client expects to purchase only bilingual website design and digital marketing services.
  • If the client purchases the French Domain with English Translations language option, the client expects their main website home page to be in French.
  • If the client purchases the English Domain with French Translations language option, the client expects their main website home page to be in English.
  • If the client purchases the French Domain & English Domain language option, the client expects to purchase two domain names, one for each language.
  • If the client purchases a bilingual language option, the client expects the language switcher to be the last main menu option of their website.

Disk Space

  • webwilly is expected to inform the client if their disk space usage is near or above the chosen disk space option by email.
  • The client is expected to adjust their disk space option to surpass their disk space usage before the next membership period.

Bandwidth

  • webwilly is expected to inform the client if their bandwidth usage is near or above the chosen disk space option by email.
  • The client is expected to adjust their bandwidth option to surpass their bandwidth usage before the next membership period.

Website Server

  • webwilly is expected to segregate client websites each in their own hosting account.

Business Emails

  • webwilly is expected to program the MX records (email settings) for the client’s domain name with either Microsoft Office 365 or Google Workspace.
  • The client is expected to purchase a subscription directly from Google or Microsoft to access a business email management solution.
  • webwilly can provide some support to help the client.
  • If the client selects No Business Emails, the client cannot use their website domain name as their email domain name.
  • If the client selects Google Workspace, webwilly will program the MX Records so the server sends all the email related requests to Google’s email servers.
  • If the client selects Microsoft Office 365, webwilly will program the MX Records so the server sends all the email related requests to Microsoft’s email servers.
  • MX Records on webwilly’s server only take affect when the client’s domain DNS settings point to webwilly’s server.

Domain Name

  • The client is expected to purchase, register, and manage their domain name.
  • webwilly is expected to design the website on a sub-domain during the development phase.
  • Once ready, webwilly is expected to migrate the website to a new hosting account associated to the client’s domain name.
  • At this point, the client is expected to change their DNS settings to point to webwilly’s servers.
  • webwilly can provide some support to help the client.

End of the Contract

  • The client expects their website to be removed.
  • The client expects all their digital services to be removed.
  • The client expects all their website design services to be removed.
  • The client expects all their SEO accounts and services to be removed.
  • The client expects all their social media and Facebook marketing services to be removed.
  • The client expects their email marketing platform and all the email marketing services to be removed.

Conditions

Important Service Exclusions

  • This service is limited to one website per hosting membership.
  • webwilly does not provide the client with access to the website hosting account.
  • webwilly does not provide the client with access to FTP accounts.
  • webwilly does not provide the client with access to the website files and databases.
  • webwilly does not provide the client with access to the backup files.
  • webwilly does not provide the client with administrator user access to the website back-end.
  • webwilly does not provide website hosting services as a standalone service, the client must purchase website design services from webwilly.
  • webwilly does not provide website migration services to transfer existing websites from other providers.
  • webwilly does not provide website hosting services for existing websites designed by other businesses.
  • webwilly does not provide business email services to the client.
  • webwilly does not provide email accounts for the client and their employees.
  • The client will need to purchase business email services from Google or Microsoft.
  • webwilly can provide some support to help the client subscribe to a business email service.
  • webwilly does not provide domain name purchasing and management services.
  • webwilly can provide some support to help the client with domain name purchasing.
  • The client must manage their domain name and DNS settings.
  • webwilly can provide some support to help the client with DNS management.
  • Website backups, security, and reporting is sold separately.

Legal Pages Not Included

  • The client must provide the website’s legal pages ready for publication.
  • The client must provide the pages in a Word document at the point of purchase or using the My Business Profile page.
  • Legal pages include, but are not limited to, the Terms and Conditions of Use, the Privacy Policy, and the Cookie Policy.
  • Legal pages must include all the necessary styling, corrections, and translations in the documents.
  • webwilly will copy and paste the contents of the Word document into the website pages without spending any time on design, content, or SEO.
  • webwilly will add these legal pages to the client’s website free of charge if these legal pages are ready for publication as is.
  • These pages must only contain text in the form of headings, paragraphs, and lists. No columns or other design layouts can be included.
  • These pages must-not contain other forms of media such as images or icons.
  • These pages must-not be used by the client for reasons other than legal documentation.
  • webwilly retains the right to request the purchase of a website page design to process a legal website page design request.

Language

  • If the client wants their website to be in English only, the client must purchase the English Only language option.
  • If the client wants their website to be in French only, the client must purchase the French Only language option.
  • If the client wants their website to be bilingual, with the main home page to be in French, the client must purchase the French Domain with English Translations language option.
  • If the client wants their website to be bilingual, with the main home page to be in English, the client must purchase the English Domain with French Translations language option.
  • If the client wants their website to be bilingual, with one domain leading to a home page in English, and one domain leading to a home page in French, the client must purchase the French Domain & English Domain language option.
  • In all bilingual options, webwilly must link the English and French home pages so website visitors can easily switch between both languages.
  • In all bilingual options, the language switcher is the last menu item in the main menu.
  • If the client selected the English only language option, the client will be limited to purchasing only English digital marketing services.
  • If the client selected the English only language option, the client will be limited to purchasing only English website design services.
  • If the client selected the French only language option, the client will be limited to purchasing only French digital marketing services.
  • If the client selected the French only language option, the client will be limited to purchasing only French website design services.
  • If the client selected a bilingual language option, the client will be limited to purchasing only bilingual digital marketing services.
  • If the client selected a bilingual language option, the client will be limited to purchasing only bilingual website design services.

Disk Space, Page and Post Limits

  • If the client’s website has less than 11 pages and posts combined, the client may subscribe to the 1 000MB (10 pages) disk space option.
  • If the client’s website uses less than 1 000MB of disk space, the client may subscribe to the 1 000MB (10 pages) disk space option.
  • If the client’s website has more than 10 pages and posts combined, the client must subscribe to the 2 500MB (25 pages) disk space option.
  • If the client’s website uses more than 1 000MB of disk space, the client must subscribe to the 2 500MB (25 pages) disk space option.
  • If the client’s website has more than 25 pages and posts combined, the client must subscribe to the 5 000MB (50 pages) disk space option.
  • If the client’s website uses more than 2 500MB of disk space, the client must subscribe to the 5 000MB (50 pages) disk space option.
  • If the client’s website has more than 50 pages and posts combined, the client must subscribe to the 10 000MB (100 pages) disk space option.
  • If the client’s website uses more than 5 000MB of disk space, the client must subscribe to the 10 000MB (100 pages) disk space option.
  • If the client’s website has more than 100 pages and posts combined, the client must contact webwilly.
  • If the client’s website uses more than 10 000MB of disk space, the client must contact webwilly.
  • The client’s membership must have additional disk space available over the site usage for temporary files.
  • The client must adjust and maintain their disk space option accordingly.
  • webwilly will cancel the client’s membership if the disk space option is insufficient.
  • webwilly may limit space usage and the excessive uploading of files.
  • webwilly may reduce the file size and quality of images, PDFs, and other documents to save disk space.

Monthly Bandwidth

  • If the client’s website uses less than 30 000MB of bandwidth per month, the client may subscribe to the 30 000MB bandwidth option.
  • If the client’s website uses more than 30 000MB of bandwidth per month, the client must subscribe to the 50 000MB bandwidth option.
  • If the client’s website uses more than 50 000MB of bandwidth per month, the client must subscribe to the 100 000MB bandwidth option.
  • If the client’s website uses more than 100 000MB of bandwidth, the client must contact webwilly.
  • The client membership must have additional bandwidth available above the site usage for traffic spikes.
  • The client must adjust and maintain their bandwidth option accordingly.
  • webwilly may cancel the client’s membership if the bandwidth option is insufficient.

Server Maintenance

  • webwilly limits included server maintenance time to 15 minutes per month.
  • Server maintenance does not include website migrations or transfers from other website design agencies and hosting accounts.
  • Server maintenance is limited to maintenance tasks related to the proper functioning of the server and hosted website.
  • Server maintenance does not include the creation or management of cron jobs.
  • Server maintenance does not include the purchase or installation of SSL certificates. SSL Certificates are sold separately.

Website Maintenance

  • webwilly limits included website maintenance time to 15 minutes per month.
  • Website maintenance is limited to fixing simple, visual, technical bugs that affect the visitor’s experience.
  • This type of bug is usually fixed with a small design tweak to a specific design element.
  • More complex bugs require the purchase of additional maintenance hours.
  • Website maintenance does not include website improvements or corrections.
  • webwilly does not modify plugins used on the website, not even to fix bugs.
  • Modifying plugins is not a recommended practice.
  • webwilly will attempt to identify and propose alternatives if a bug cannot be fixed.

Website Updates

  • Website updates are limited to updating the website theme, WordPress core, and plugins to their newly released versions.
  • Website updates do not include adding, modifying, replacing, or removing plugins.
  • Website updates do not include adding, modifying, replacing, or removing website components such as website pages, blog posts, forms, etc.

Website Migration Not Available

  • webwilly does not provide website migration services.
  • The client must purchase website design services from webwilly.
  • The client cannot transfer or import an existing website from another website design provider.
  • The client can mention their existing website in the design details of various website design services, sold separately.
  • webwilly can use parts of the client’s existing website if the client includes them in the design details of the various website design services, sold separately.
  • The client cannot transfer or export their webwilly website to another company.
  • The client retains ownership of their website content and website images.

Business Emails Not Included

  • Business email providers like Google and Microsoft allow the client to use emails like client@clientwebsite.ca.
  • webwilly does not provide any business email management services for the client or the employees of the client.
  • This service is limited to setting up MX Records (email settings) on the client’s webwilly website hosting account.
  • The client can choose between either Google Workspace or Microsoft Office 365 email settings.
  • The client must purchase this service directly from Google or Microsoft.
  • This way, the client retains complete ownership and control over all their emails and users.

Domain Name Not Included

  • webwilly does not provide any domain name registration services for the client.
  • webwilly does not provide any domain name management services for the client.
  • This way, the client retains complete ownership and control over their domain name.
  • webwilly can provide some support to help the client purchase a domain name.
  • webwilly can provide some support to help the client setup their DNS settings when the client’s website is ready to go live.

End of the Contract

  • The contract renews every month.
  • The client must manually renew the agreement every year.
  • When the contract is ended, webwilly will remove the website.
  • When the contract is ended, webwilly will remove the digital services.
  • When the contract is ended, webwilly will remove the website design services.
  • When the contract is ended, webwilly will remove the SEO accounts and services.
  • When the contract is ended, webwilly will remove the social media and Facebook marketing services.
  • When the contract is ended, webwilly will remove the email marketing platform and services.

Schedule

Hosting Account Setup – Up to 10 Business Days

  • webwilly has up to 10 business days to create a new hosting account associated to a sub domain such as client.webwilly.ca.

Website and Server Maintenance – Up to 15 Business Days

  • webwilly has up to 15 business days to attempt to fix minor bugs reported by the client.
  • More complex bugs may require the evaluation of other alternatives, waiting for the next billing period, or waiting for a third-party to release an update.

Website Updates – Up to 10 Business Days

  • webwilly has up to 10 business days to update plugins and themes.

End of Contract – Up to 10 Business Days

  • webwilly has up to 10 business days following the end of the contract to remove the website.
  • webwilly has up to 10 business days following the end of the contract to remove the digital services.
  • webwilly has up to 10 business days following the end of the contract to remove the website design services.
  • webwilly has up to 10 business days following the end of the contract to remove the SEO accounts and services.
  • webwilly has up to 10 business days following the end of the contract to remove the social media and Facebook marketing services.
  • webwilly has up to 10 business days following the end of the contract to remove the email marketing platform and services.

Terms

  • Service agreement between webwilly and the client in Quebec.

Interpretation

  • In the contract, unless the context otherwise requires
  • “webwilly”, “we”, or “us” is the service provider or contractor.
  • “the client”, “you”, or “your” is the entity, business or person purchasing the service.
  • “parties” or “both parties” is the client and webwilly.
  • “contract” or “this service” is the service agreement combined with the options purchased.
  • “product options”, “service options” or “design options” are the options selected by the client at the point of purchase.
  • “design details” are the instructions and materials included by the client at the point of purchase.
  • “materials” are the templates, stock images, icons, etc. used in the client’s design.
  • “stock images” are the images sold with a license for use in client work to be published.
  • “content” is the text, paragraphs, titles, lists, etc. used in the client’s design.
  • “system” is the webwilly website used by the client to purchase products and services.
  • “design” or “client’s design” is the work done for the client by webwilly.
  • “final design” is the last design sent to the client once all the work hours are spent by webwilly.
  • “work hours” are the hours included in the service agreement. These hours can be design hours, admin hours, content hours or others.
  • “design hours” are the hours included in the service agreement which are used to modify or create the visual aspect of the good or service purchased.
  • “admin hours” are the hours included in the service agreement which are used to setup, modify, and manage different settings and accounts.
  • “content hours” are the hours included in the service agreement which are potentially used to correct, translate, or write content depending on the selected options.
  • “SEO hours” are the hours included in the service agreement which are potentially used to modify the client’s website for the Google search engine depending on the selected options.
  • “memberships” are the services sold by webwilly that require the client to pay a recurring subscription to access the service and other related services.

Service Agreement Documents

  • This service agreement should be interpreted with the following documents:
  • The purchase receipt including the service options purchased by the client.
  • webwilly’s website privacy policy, found in webwilly’s website footer.
  • webwilly’s website Terms of Use, found in webwilly’s website footer.
  • The description of the purchased product or service, found in the “Description” tab of every product or service page.
  • The short description of the purchased product or service, found beside the main image of every product or service page.
  • When available, the details of the purchased digital service, found on the service page in the “Details” tab.
  • The expectations of the purchased product or service, found in the “Expectations” tab of every product or service page.
  • The conditions of the purchased product or service, found in the “Conditions” tab of every product or service page.
  • The schedule of the purchased product or service, found in the “Schedule” tab of every product or service page.
  • This document, webwilly’s Terms, found in the “Terms” tab on every product and service page.

General Service Conditions

  • webwilly only provides services to businesses located in Quebec, Canada.
  • webwilly’s services are designed for small and medium sized businesses.
  • webwilly’s services are not designed for large corporations, complex requirements, and very high-end businesses.
  • webwilly does not provide services to businesses within industries targeting kids or related to adult content, gambling, tobacco, weapons, firearms, and drugs.
  • The client has the right to enter in contract on behalf of the entity or business they represent.
  • Products and services purchased after 5pm are considered to have been purchased on the next business day.
  • webwilly’s marketing services may include a small webwilly branded footer at the bottom, including but not limited to, the client website and email marketing campaigns.
  • webwilly’s marketing services are sold as individually structured services to minimize scope creep and expectations.
  • Memberships are required to gain and maintain access to other digital products and services.
  • The client is aware of the requirements for memberships, understands their nature and accepts that these requirements cannot be interpreted as a lack of usability, of unreasonable life-expectancy, or as containing hidden defects.
  • The termination of such memberships will affect the services to which they give access and, in all cases, render these related services inaccessible, unavailable, or useless.
  • Example: The Website Hosting service contract is terminated for any reason, as a result, the client’s website pages, website theme & home page design and other website related services are no longer available online.
  • The client must consider the cost of these services combined before purchasing.
  • Service combinations to consider include, but are not limited to:
  • Website Hosting is required for all digital services, including but not limited to Website Backup & Restore, Website Reporting, Website Theme & Home Page Design, Website Pages (including on-page SEO options), Website Blog Posts (including on-page SEO options), Website Form, Website Security, Website SSL Certificate, and all other website design services.
  • Email Marketing Platform management and individual Email Marketing Campaigns are sold separately. Email Marketing Campaigns require the Email Marketing Platform membership. Both require an active Website Hosting membership and website.
  • Facebook Ads Manager and individual Facebook Advertising Campaigns are sold separately. Facebook Advertising Campaigns require the Facebook Ads Manager membership. Advertising campaigns each have their own advertising budgets. Both services also require an active Website Hosting membership and website.
  • SEO Account Management and Website SEO service hours are sold separately. SEO Website services require the SEO Account Management membership. Both services do not include the on-page SEO sold separately within individual Website Page and Website Blog Post design services. All of which also require an active Website Hosting membership and website.
  • All Print products require a final design which is sold separately as a Design service.
  • All Design services, except Logo Design, will require the purchase of the matching Print product, sold separately.
  • It is the client’s responsibility to evaluate the totality of all products, services, memberships, costs, and potential price increases.
  • webwilly is not responsible or liable for any budgeting issues in relation to the client’s inability to maintain products, services, or memberships active, with or without price increases having been applied.
  • The client is aware of these requirements, understands their nature, and unequivocally rejects the use of these requirements to be interpreted as a lack of usability, of unreasonable life-expectancy, or as containing any hidden defects.
  • webwilly cannot abuse of its rights to increase prices without warning, and do so unreasonably, in bad faith, while using membership contract clauses as leverage.
  • Unreasonable increases are characterized as very sudden, unjustified, and unreasonably high. For example, doubling the cost of website hosting overnight without any increase in costs and/or added services.
  • Reasonable increases are characterized as necessary, justified, reasonable, or appropriate. For example, increasing the cost of website hosting in 30 days by 15%.

Intellectual Property

  • The client’s content, images, materials, logos, trademarks, and copyright material shall remain the sole property of the client and the client shall retain ownership of all rights.
  • The content “Creation”, “Translation”, and “Correction” options include content that is written by, or modified by webwilly, but remains the property of the client, and therefor, the client is fully responsible and liable for this content.
  • The client grants webwilly the nonexclusive, non-transferable license to use, reproduce, and modify the client’s content, images, logo, materials, and others solely in connection with the product, service or membership purchased.
  • The client grants webwilly the right to use the services provided in a service portfolio.
  • The client cannot sell, in part or in whole, the products, services or memberships provided by webwilly.
  • webwilly is not responsible for ensuring the services performed do not infringe on existing intellectual property owned by other businesses.
  • webwilly does not include any intellectual property or copyright review, during or after the performance of the service.
  • The client is responsible to have any and all copyright or intellectual property lawyers review the services performed.
  • The client is liable for any and all intellectual property infringements and damages that may be caused by the services performed.
  • It is the client’s responsibility to protect their intellectual property.
  • The designs made by webwilly, including logo designs, start with a template which is limited to a non-exclusive license agreement and cannot be trademarked.

Indemnification

  • The client unequivocally waives their right in Article CCQ 2104, removing all liability on webwilly for any and all materials provided by the client.
  • The client is fully responsible and liable for all the materials, content, images, instructions, requests, and all other forms of work they provide.
  • The client shall indemnify and save harmless webwilly, its subcontractors and its employees from and against any damages, costs or expenses or any claim, action, suit or proceeding which webwilly may at any time incur or suffer as a result of or arising out of the performance of the client’s service; and
  • any injury to persons (including injuries resulting in death) or loss of or damage to property of others which may be or be alleged to be caused by or suffered as a result of the performance of the service, except that webwilly shall not claim indemnity under this section to the extent that the injury, loss, or damage was caused by webwilly in a breach of contract, or by intentional or gross fault.

Advertising Law, Competition Act, and Canadian Anti-Spam Law

  • The client is liable for any and all infringements of advertising law, competition act, Canadian Anti-Spam Law, and all others that may be caused by the services performed unless the portion of the service performed that is the cause of the infringement, was directly provided by webwilly and not approved by the client.
  • The client is responsible to have their lawyer review and revise the services performed before approving them for publication.
  • The client can request additional time during revisions for their lawyers to revise the work.

Obligations

  • webwilly has the right to fulfill the contractual obligations between him and the client using any desired method of execution.
  • The client unequivocally waives their right in Article CCQ 2100, allowing webwilly not to be bound by the rules of the art when providing this service.
  • By waiving Article CCQ 2100, webwilly is not obligated to reach any level of performance and does not need to prove force majeure if it fails to do so.
  • webwilly cannot use the client’s wavering of Article CCQ 2100 to rid itself of contractual obligations.
  • webwilly can subcontract or outsource any part of or the totality of any product or service.
  • Subcontracting does not relieve webwilly of contractual obligations.
  • The client agrees that webwilly fulfilled its obligation, according to Article CCQ 2102, to clearly detail this service and product offering.
  • According to Article CCQ 2106, the initial purchase price is the agreed upon contract price estimate for the service options selected.
  • According to Article CCQ 2107, this estimated price can increase to accommodate the client’s needs and changing scope.
  • According to Article CCQ 2107, webwilly must justify any price increase.
  • Common reasons for a price increase can include, but are not limited to more materials, more work hours, and more budget for advertising.
  • According to Article CCQ 2108, webwilly must detail the work executed and the budget spent at the request of the client.
  • According to Article CCQ 2109, unused work hours and budget for materials are forfeited to webwilly.
  • According to Article CCQ 2109, webwilly cannot request any unnecessary and unjustified price increase during the execution of any service.

Time and Duration

  • The contract begins when webwilly receives the full payment, the information, the content, and the materials required.
  • Contract ends when webwilly sends the final design, product, or service the client purchased.
  • For memberships, the contract duration is equivalent to the membership period. At the end of the period the contract is complete, and a new contract begins.
  • Deadlines for services can be calculated using the schedule included with the service.
  • The client unequivocally waives their right in Article CCQ 2110, allowing this service to be completed without the need to declare its reception.
  • The client unequivocally waives their right in Article CCQ 2111, to retain part of the payment before the service is completed.

Excusable Delay

  • Any delay in work by webwilly, a subcontractor or the client that is:
  • caused by an event that is beyond reasonable control,
  • caused by an event that could not have been reasonably foreseen,
  • caused by an event that could not have been prevented by means reasonably available,
  • caused by an event that occurred without fault or neglect,
  • will be considered “excusable delay”.
  • Excusable delay cannot be a cause for termination by the client.
  • Excusable delay provides an extension to the contract deadlines approximately equal to the excusable delay.
  • For example: the third-party image server is down, and email marketing campaigns don’t display images. Instead of sending the campaign with broken image links, the service will be paused and approximately extended until the image server is back online.
  • For example: the client’s website is hacked and webwilly cannot design a website page until it is fixed. The website page design service will be paused and approximately extended until the website is back online.

Notice

  • Any notice under the contract shall be sent by email to the client.
  • Any notice shall be deemed effective the day it is received at that address.

Refund Policy

  • The client unequivocally waives their right according to Article CCQ 2129, to request the refund of advancements made to webwilly for any and all products, services, memberships, work hours, materials, stock images, and advertising budgets.
  • To reduce the occurrence of such advancements, such services are flexible and/or can often be repurchased instead of paying more upfront.
  • In case of termination by webwilly for suspension, the client does not receive a refund.
  • In case of termination by the client for convenience, the client does not receive a refund.
  • In case of termination by the client without cause, the client does not receive a refund.
  • In case of termination by webwilly for convenience, the client does receive a refund.
  • In case of termination by the client with cause because webwilly defaulted on its contractual obligation, the client does receive a refund.
  • All refunds are equal to the total cost of the contract less 5% for banking fees, less the cost of any and all costs incurred, including but not limited to, materials, advertising, and work hours.
  • No penalties can be applied to late refunds.

Payment Terms

  • Payment is due in full before the start of the service.
  • Most membership subscriptions are set to automatically renew on the same date every month. For example, on the 15th of every month.
  • Some membership subscriptions are set to automatically renew on the same date every year. For example, on the 15th of January.
  • Membership subscriptions may require the client to manually confirm payments every 12 months.
  • Membership subscriptions are due in full on the same date they renew.
  • The client must ensure that all of their monthly and yearly membership subscription renewals are processed by their due date.
  • Membership subscription options can be modified by the client at any time by using their Account > Subscriptions page and “Upgrading or Downgrading” an individual subscription.
  • The new price is charged on the next upcoming monthly renewal.
  • webwilly will begin work to add or remove the modified service options after this next upcoming monthly renewal.
  • The client can manually renew their membership subscription at any time by using their Account > Subscriptions page and “Renew” an individual subscription.
  • For webwilly to start work earlier after modifying the membership subscription service options, renewing a subscription will charge the service and restart the billing terms.
  • Downgrading or cancelling a membership subscription will remove the services reserved to members at the end of the paid-for period.
  • Downgrading or cancelling a membership subscription affects the client’s ability to purchase services reserved to members at the end of the paid-for period.
  • Downgrading a service below a required service option threshold will result in termination by suspension due to non-payment.
  • Example: The client has a website with 15 pages and downgrades to a website hosting plan with a maximum of 10 pages.
  • Example: The client has active bilingual Facebook advertising campaigns and downgrades Facebook Ads Manager to English only.
  • Non-payment or a failed membership payment will result in termination of the contract by suspension due to non-payment.
  • The client is responsible to maintain an active payment method on their account.
  • webwilly reserves the right to modify the price of any and all its products, services, and memberships.
  • webwilly does not need to inform the client of price changes, it is the client’s responsibility to review the products, services, and memberships.
  • webwilly may attempt to notify the client of such changes beforehand by email.

Disclaimer of Warranties

  • Under the Quebec Law, webwilly must provide the following 3 guarantees: usable, of reasonable life-expectancy, and free of hidden defects.
  • webwilly provides no further warranties to the client other than the 3 guarantees under the Quebec Law.
  • webwilly provides no warranty for this service and its performance.
  • webwilly does not guarantee any return on investment.
  • webwilly is not liable to meet any guaranteed performance level implicitly or explicitly stated.
  • webwilly is not liable for the client’s business, sales, profit, SEO, reputation, brand or any other.

Termination

  • The client must not exploit or attempt to exploit the membership system, payment system, payment terms, service requirements or service procedures.
  • webwilly will ban the client’s account if they suspect the client is exploiting the system or process in any way, shape, or form.
  • webwilly does not need to warn the client before a ban.
  • The client is responsible for their webwilly account, for all its activities, purchases, and for its security.
  • The client unequivocally waives their right, according to Article 2125 CCQ, to terminate this contract without cause.
  • The client can terminate this contract with cause if webwilly defaulted on its contractual obligations.
  • The client unequivocally waives their right in Article 2126 CCQ, allowing webwilly to terminate this contract without cause and without work.
  • webwilly will terminate a contract for reasons including, but not limited to missed payment, miss-understood service, out of scope, out of expertise, unlawful request, bad faith, unethical request, threatening or violent behavior, no response for 30 days, inadequate information, inadequate materials, inadequate budget, or inadequate content.
  • webwilly cannot terminate a contract to simply rid itself of its contractual obligation.
  • According to article CCQ 2128, if webwilly dies, his personal qualities end with him and the client can terminate the contract.
  • In all cases of termination:
  • webwilly stops all work related to the contract,
  • the work in progress cannot be used by the client,
  • if applicable, webwilly will delete all related managed client accounts, platforms, and integrations,
  • if applicable, other dependent services that require this service are terminated,
  • webwilly is not liable for any damages which are the direct or indirect result of termination,
  • and the client does not pay webwilly any penalties.
  • The party terminating will inform the other party of the reason for termination in a timely manner.

Third-Party Agreements

  • webwilly and the client enter into agreements with third parties.
  • If the client or the performed services, breach any of these third-party agreements, the client’s account or access may be revoked by the third-party.
  • The client is responsible and liable for their breach of agreements.
  • This breach of agreement will result in the termination of the service.

Additional Information

Website Language

French Only, English Only, French Domain with English Translations, English Domain with French Translations, French Domain & English Domain

Disk Space

1 000MB (10 pages), 2 500MB (25 pages), 5 000MB (50 pages), 10 000MB (100 pages)

Bandwidth

30 000MB/month, 50 000MB/month, 100 000MB/month

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